Frequently Asked Questions

Q: What is the difference between .LA and .com?
A: .LA has the same functionality of a .com and operates under the same governing body — ICANN (Internet Committee for Assigned Names and Numbers).
Q: Why register a .LA?
A: It is great value. At less than $1 a week you have your own exclusive .LA address It's a name for life even if you change ISP or move homes — all you have to do is keep up the annual renewals or even register once for 10 years! Looking for a unique gift? A .LA name has great potential — it's lasting, exclusive, one of a kind - Register your name now and not miss out as names are being registered every day...
Q: I just registered a domain name when will I be able to use it?
A: New domains and changes to domains may take up to from 24 — 48 hours before all changes all updated.
Q: What do I do with my domain name once its been registered?
A: Thank you for purchasing a .LA domain name! Now that the registration is complete, you have a few options on how to use your .LA domain name:
  1. Do you have a Web site already designed for your new domain name? If your Web site is complete, follow these instructions to get your site on the Internet:
    1. Purchase a hosting account with us. We will modify your domain name servers (DNS) records to point to the correct location
    2. Upload your Web site to the Internet.
    3. Please see here for full instructions on purchasing and setting up hosting for your domain.
  2. You want to be fully in control of your DNS settings but you cannot provide the infrastructure for a proper DNS Service? No Problem! With our free Managed DNS Service you are able to add/change/remove the DNS records for your domain whenever you want. All you need to do is go to the 'Managed DNS Service' page, click on the 'Activate' button for your domain and our system will do the rest. From now on your domain will be served on CentralNic's well proven DNS infrastructure and you are able to manage your DNS records easily through your usual .LA account.
  3. Did you register this .LA domain name because it is similar to your other domain names? The more domain names you register, the better. Multiple registrations prevents others from registering a similar domain name to yours which may be used to steal away your customers! What to do with all these names? Forward them to your main domain name!
  4. Do you want to wait to use your domain name? Maybe you haven't decided what to do with your new domain name. Don't worry — there's no rush. You can leave it parked with www.la for the length of your registration.
Q: How do I modify the name servers for my domain name?
A: To manage your domain names:
  1. log in using your e-mail address and password
  2. select the domain name that you wish to modify.
  3. choose "Modify DNS Settings" from the drop down menu.
  4. change details as necessary on the form provided.
Q: How do I update my information/change the contacts for a domain name/change the registrant of a domain name?
A: To up date your information:
  1. log in using your e-mail address and password
  2. click "Manage Contacts" from the menu
  3. select the record you want to update and use the form provided.
Q: How do I renew a domain name?
A: to renew a domain name:
  1. log in using your e-mail address and password
  2. select the domain name that you wish to renew.
  3. choose "Renew Domains" from the drop down menu.
  4. make payment through our secure server.
Q: Can I auto-renew a domain name?
A: At the moment we require you to give payment every time your domain name is coming up for renewal. We will send many reminders before the expiry date is coming up.
Q: What is domain forwarding?
A: Forwarding a domain name enables you to re-direct incoming traffic from your domain to an already existing Web site. Thus, when someone attempts to access your domain, he or she is automatically redirected. A parked domain is a domain name with domain name servers (DNS) set to parked.
Q: What is Redemption Grace Period?
A: The redemption period is a Registry level period of up to 30 days that occurs when a domain name is deleted after it expires without being renewed. Instead of just being deleted and returned to the pool of domain names available for registration, the registry holds the name in a REDEMPTION GRACE PERIOD.
During this 30-day period, the original domain registrant may retrieve the domain name from deletion (usually for an additional fee) by contacting their Registrar.
This extra 30-day period extends the time available to renew expired domain names. However, all names that enter the redemption period are removed from the zone files (the list of domains currently in the global DNS); therefore, any Web site or email services associated with the domain name will stop working. After the 30-day redemption period there is a 5-day pending delete phase.
When a domain is in this phase no one can retrieve the domain and it cannot be registered. After the 5-day pending delete phase the Registry will release the domain name back into the public pool of available domain names.
We strongly recommend that you renew your domain registration before the domain name is placed in redemption. If your domain name is placed into redemption, we cannot prevent the zone files being removed from the DNS and your Web site and any associated services will cease to work.
IMPORTANT NOTE There is an additional fee, separate from the renewal fee, for retrieving a domain name from redemption.
Q: How do I transfer a .LA domain name to another registrar?
A: To transfer your domain to another registrar you need to obtain the Transfer/Auth code from your www.la account. Once logged in, select the checkbox next to the domain you wish to transfer, and choose 'Transfer Domains to a .LA Registrar' from the drop down menu. When you have the Transfer/Auth code you can give this to your new registrar so they can initiate a transfer. PLEASE NOTE: PREMIUM NAMES CANNOT BE TRANSFERRED AWAY FROM WWW.LA.
Q: How do I transfer a .LA domain name to LA Registry (www.la)?
A: You will need to obtain the Transfer/Auth code from your current registrar before a transfer can be initiated. Once you have this please create an account on www.la, then email requesting the transfer of your domain to LA Registry. You will need to specify the email address of the account you would like to manage the domain in, and the Transfer/Auth code. We will then initiate a transfer on your behalf.
Q: What are "Premium Domain Names"?
A: Any single letter, two-letter or three-letter domain name or any other generic name which fee is more than $50 per year. The only difference with a premium name and any other name is that we have restrictions on transferring to other .LA accredited Registrars. You may, of course, sell the name to another registrant for the term of unexpired registration.
Q: How do I contact customer service?
A: Email us with your query: .
We offer support 24/7 365 days a year and we endeavour to email you back with a response within 24 hours.
Q: What if I have technical problems?
Please email us with your technical problem at .
Q: When will I get a response?
We will get back to you by email support as soon as possible — usually within 24 hours.
Q: What if I have the trademark and someone has registered my trademark as a .LA?
A: Unfortunately, we cannot make any changes to the registrant fields without a legal change of ownership, a court order, or an order by the World Intellectual Property Organization (WIPO).
If you feel that you are the rightful owner of the domain name, please contact the registrant of the domain name. If you are unable to find a satisfactory solution with the current registrant, you need to settle the issue with a court order. We do not get involved in domain disputes. We cannot make changes to a registrant field without a legal change of ownership or a court order.
Discrepancies with trademark or rightful ownership are handled by the World Intellectual Property Organization (WIPO). Their email address is . If a domain name is under a dispute, we lock the domain name once the WIPO notifies us. It cannot be modified or transferred to another registrar. Once we receive a court or WIPO ruling we update the domain name accordingly. For further information see our Dispute Policy.
Q: What is Managed DNS Service?
A: With Managed DNS Service we offer you a way to put and manage your registered .LA domains on CentralNic's well proven DNS infrastructure. All you need to do is:
    Go to Managed DNS Service, click on the 'Activate' button for your domain and our system will do the rest.
Once the Managed DNS Service is active for your domain you are able to manage your DNS records easily through your usual .LA account:
  1. You are fully in control of your zonedata, whenever and wherever you want
  2. You can add as many A/AAAA/MX/CNAME/TXT records to your zonefile as you want
  3. You can setup Web Forwarding and redirect your domain to an already existing URL
... and the best thing: It is totally free of charge.
Q: How do I purchase and setup hosting for my domain?
A: Please see Setting up your Hosting for full instructions.