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FAQs

If you are unable to find an answer to your query, and require further assistance, please email our support team at support@registry.la. We will endeavour to respond within 24 hours but, if you don't see a reply from us, please check your spam filter.



  • Q: What makes .LA such a unique opportunity?
  • A: .LA is the first City Top Level Domain. A .LA domain name ensures your customers, friends and fans know that you are in Los Angeles before they even look at your site.
  • Q: I just registered a domain name. When will I be able to use it?
  • A: Newly registered domain names, and domain updates, may take up to 24 hours to propagate.
  • Q: Can I register a domain name if I’m not yet ready to use it?
  • A: Yes, you can leave it parked with WWW.LA for the length of your registration.
  • How do I modify the nameservers for my domain name?
  • A: To modify the nameservers for your domain name:
    1. login using your email address and password
    2. Click on the domain name you wish to modify
    3. Enter the new Nameservers into the Hostname fields
    4. Click 'Add Nameserver' if you need to add additional nameservers
    5. Click 'Save changes' to save your changes to the nameserver details
    Remember, changes may take up to 24 hours to propagate.
  • Q: How do I update the contact information for my account?
  • A: To update your contact information:
    1. login using your email address and password
    2. go to 'Account Settings' from the menu
    3. enter your new contact information into the form fields and click 'Update Details'
  • Q: How do I modify the details of a Contact associated with a domain in my account?
  • A: To update your Contacts:
    1. login using your email address and password
    2. go to 'Manage Contacts' from the menu
    3. your Contacts will be listed and can be edited from this page. Please note: any changes to a Contact will be reflected across all domain associations
  • Q: How do I renew a domain name?
  • A: To renew a domain name:
    1. login using your email address and password
    2. click on the domain name you wish to renew
    3. click 'Renew' next to the domain name’s expiry date at the top of the page
    4. please note: domain names cannot be renewed for 7 days after their initial registration
    5. to perform bulk renewals, use the check boxes next to the domain names on the 'Account Summary' page, and click 'renew'
  • Q: Can I set up automatic renewal payments?
  • A: No, you must login to your account and make payment each time a domain name needs renewing. We will send you reminders by email before the expiry date.
  • Q: What is domain forwarding?
  • A: Our forwarding service allows you to re-direct your domain name to an already existing website. To set web forwarding for your domain name you will need to use the Advanced DNS Manager.
  • Q: How do I transfer my domain name to another registrar?
  • A: To transfer your domain name you will need to generate the Auth/Transfer code. Once logged in, click on the domain name and then use the ‘Generate code’ button at the top of the page. The Auth/Transfer code will be emailed to the Administrative Contact for the domain name. This Auth/Transfer code can be given to your new registrar in order for them to initiate a transfer.

    Please note that you can only request a transfer up to 7 days before your domain expires. Within the 7 days prior to expiry, you must renew it before transferring.
  • Q: How do I transfer my domain name to another WWW.LA account?
  • To transfer your domain name to another WWW.LA account you will need to generate the Auth/Transfer code. Once logged in, click on the domain name and then use the ‘Generate code’ button at the top of the page. The Auth/Transfer code will be emailed to the Administrative Contact for the domain name. This Auth/Transfer code can be given to the new account holder in order for them to initiate a transfer.

    Please note that you can only request a transfer up to 7 days before your domain expires. Within the 7 days prior to expiry, you must renew it before transferring.
  • Q: Does it cost anything to transfer my domain?
  • A: No, transfers are free of charge.
  • Q: What are 'Premium' Domain Names?
  • A: Premium Domain Names are already registered domain names, available to purchase at a premium price. When payment has been received for a premium domain name it will be transferred to your WWW.LA account. Renewals will be at our standard renewal rate, and transfers are permitted.

    Please note: when a premium domain name is transferred to your account the contacts will not be updated. You must login to your account to update the contacts.
  • Q: How do I contact customer support?
  • A: Email your enquiry to support@registry.la
    We endeavour to respond to all enquiries within 24 hours.
  • Q: How do I submit a trademark infringement claim against a .la domain name?
  • A: Please see our Dispute Policy for details of the Uniform Dispute Resolution Policy, which applies to .la domain names.
  • Q: What is Advanced DNS Manager?
  • A: Advanced DNS Manager is a free service, which enables you to put and manage your domains on our registry service provider, CentralNic USA’s, well proven DNS infrastructure.
    To setup your domain on Advanced DNS Manager:
    1. Login to your account and click on the domain name
    2. Click 'Advanced DNS Manager' under Nameserver Configuration
    3. Confirm you have read and accept the terms and conditions
    4. Click 'Activate domain on Advanced DNS'
    Once the Advanced DNS Manager is active for your domain you will be able to manage your own DNS records:
    1. You are fully in control of your zonedata
    2. You can add as many A/AAAA/MX/CNAME/TXT records to your zonefile as you'd like
    3. You can setup Web Forwarding and redirect your domain to an already existing URL
  • How do I purchase hosting for my domain?
  • A: To purchase a hosting package:
    1. Go to the 'Add-on Services' page, from the left hand menu of your account manager.
    2. Select the domain name you would like to purchase hosting for.
    3. Click ‘Add to cart’ next to the hosting package you’d like to purchase.
    4. Continue to shopping cart to complete purchase.
  • Q: What is Whois Privacy?
  • A: When you register a domain name your contact details are displayed in the public Whois record. If you would like to keep your personal details private and protected, Whois Privacy Ltd can provide their contact details in the Whois record in place of your own. The Whois Privacy Ltd service can be purchased through your account manager:
    1. To purchase whois privacy select the domain name(s) from the 'Account Summary' page and click 'Private Whois'.
    2. By purchasing private whois you are agreeing to the Whois Privacy Ltd agreement as detailed here: http://www.whoisprivacy.la/agreement
  • Q: How do I delete my domain?
  • A: To delete your domain:
    1. Login to your account and click on the domain name you'd like to delete.
    2. Go to 'Domain Cancellation' at the bottom of the page and click 'Delete'.
    3. This action will schedule the domain for deletion, and also delete any associated services.
    4. This action cannot be undone, and no refund will be given.
  • Q: My domain is pending deletion, how do I make it live?
  • If your domain expired more than 44 days ago it will now be pending deletion. To restore your domain you need to login to your account and renew it. To do this, click the renew button next to the domain, in the Your Domain Names table. A domain can be restored up to 30 days after going to the pending deletion status, and will incur a fee in addition to the renewal fee.
  • Q: How much does it cost to restore a domain after expiry?
  • Restoration fees are each TLD is as follows:
    .LA - $30
  • Q: What is email forwarding?
  • Email forwarding is currently offered to all Website Builder users as a free add-on service to complete your online presence. Your free email forwarding account(s) enables you to advertise a professional email address using your .LA domain name, and forward it to your existing email address. For example, setup yourname@yourbusiness.la and forward it to yourname123@gmail.com.
  • Q: Isn't .LA for Laos?
  • Dot LA Marketing Company has the rights from the Supporting Organisation of Laos to market .LA. .LA has been open to worldwide registrations since 2000.